Frequently Asked Questions
Can you drop off samples at my house?
Yes, we'd love to make our flooring and our services as accessible as possible. Give us a call or leave a note and we'll get back to you.
When do you deliver flooring?
If you purchase some of our product you can choose to pick up, or have it delivered for $55. For now, deliveries are every Wednesday. If you have a special time requirement please let us know.
Are you getting more colours or options?
Yes, we will be incrementally adding to our collections. An amazing new style and or colour will arrive several times a year. Sign up to our newsletter and be the first to know about upcoming specials and new products. If you are planning ahead for a project, we have thousands of colour palettes and style options to choose from if you are not in a rush.
Can I install vinyl overtop of radiant or electric heated floors?
Yes, vinyl is incredibly versatile and makes for a perfect fit in basements or heated floors in bathrooms, for example. In this case, it's best to speak with an installer for best approaches. We are happy to help.
Should I nail or screw my subfloor?
Although nails have great shear strength, screws will prevent squeaking and will not pop up if they missed the joist. This is especially true in high traffic areas where nails will have a great probability of moving and therefore squeaking.
Do you have contractor pricing or large quantity discounts?
Yes, we offer local contractors discount pricing for large quantity orders. For any customer ordering around 2,000 sq ft or $5,000, they will be eligible for contractor pricing.